We currently collect and process the following information
Most of the personal information we process is provided to us directly by you for one of the following reasons:
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
We will obtain your consent for processing data that enables us to send marketing communications to you.
You are able to remove your consent to receive marketing communications at any time. You can do this by contacting email@example.com
We have a contractual obligation
We will process customer data that allows us to enter into a contract with you and to fulfil the terms of the contract, by enabling us to assess your visa requirements and submit an application on your behalf.
We have a legitimate interest
We have a legitimate interest to process customer data we have received from you via any communications channel (website forms, email, phone, text, face to face or through our social media channels) so that we can communicate with you, keep up to date files as required by the Licensed Immigration Advisers Code of Conduct 2014, and have documentation if required for complaints or legal claims.
We have a legitimate interest to process user and technical data regarding visits to our website and online services, so that we are able to administer our website and business, improve our online services and grow our business.
We also have a legitimate interest to use technical, user and customer data to serve you relevant content (onsite, in Facebook and through display ads) and measure the effectiveness of this activity, in order to grow our business.
If we are required to collect personal data by law, or under the terms of the contract between Relocate Down Under and yourself, and you do not provide us with this data, it may mean we are unable to fulfil the contract or provide you with the service you have paid for. If we are unable to provide the service requested or paid for as a result of data not being supplied, we will inform you of this.
We will only use your personal data for a purpose it was collected for or a reasonably compatible purpose if necessary.
We may process your personal data without your knowledge or consent where this is required or permitted by law.
Our website uses Cookie technology. A Cookie is a small data file that is placed on the hard drive of your computer when you visit a website. These Cookies contain information that is used to track your usage of our website and to customise content and advertising.
If you wish to disable Cookies, you can find out how to do this at aboutcookies.org
We use the following Cookies:
Essential Cookies that are needed for certain sections of our website to operate.
Analytical Cookies so we can see how many visitors we have to our website, how long they spend there and what pages they go to. We use Google Analytics Cookies, together with our web server’s log files, to identify unique but anonymous users. This helps us gather feedback so we can improve the Relocate Down Under website for our users. To opt out of Google Analytics Cookies visit https://tools.google.com/dlpage/gaoptout
Marketing Cookies so we can personalise website content and advertising for you. This includes a Facebook pixel which enables us to measure, optimise and build audiences for advertising campaigns served on Facebook. It helps to ensure our Facebook advertising is seen by users who are most likely to be interested in it. To opt-out please visit https://www.facebook.com/help/247395082112892
We use the information that you have given us :
Once you have agreed to take up one of our services, we may share your information with the relevant New Zealand government services and authorities, as a requirement of your visa application, including:
We are also required to share client files with the Immigration Advisers Authority (as part of the Licensed Immigration Advisers Code of Conduct 2014) at any point if requested.
Your information is securely stored
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at firstname.lastname@example.org if you wish to make a request.
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address
Information Commissioner’s Office
Helpline number: 0303 123 1113